# API01006: Network Unreachable

## What This Means[​](#what-this-means "Direct link to What This Means")

The POS cannot establish a route to the server. This is a network-level issue — the data packets can't find a path to your server.

## Common Causes[​](#common-causes "Direct link to Common Causes")

* **Network configuration issues** — Incorrect gateway or routing settings
* **ISP problems** — Your internet service provider is having issues
* **VPN interference** — A VPN may be routing traffic incorrectly
* **Server network issues** — The server's network may be down

## How to Fix[​](#how-to-fix "Direct link to How to Fix")

### 1. Check Your Internet Connection[​](#1-check-your-internet-connection "Direct link to 1. Check Your Internet Connection")

* Try accessing other websites
* Restart your router/modem
* Verify you're connected to the network

### 2. Disable VPN Temporarily[​](#2-disable-vpn-temporarily "Direct link to 2. Disable VPN Temporarily")

If using a VPN:

* Disconnect and try again
* Try a different VPN server
* Check if the VPN allows access to your server's location

### 3. Check with Your ISP[​](#3-check-with-your-isp "Direct link to 3. Check with Your ISP")

Contact your internet service provider if:

* Other sites are also unreachable
* The issue persists after restarting network equipment

### 4. Verify Server Status[​](#4-verify-server-status "Direct link to 4. Verify Server Status")

* Check if your hosting provider reports any network issues
* Try accessing your site from a different network (e.g., mobile data)
* Use online tools to check if the site is down for everyone

### 5. Check Firewall Settings[​](#5-check-firewall-settings "Direct link to 5. Check Firewall Settings")

Ensure your device's firewall isn't blocking outgoing connections to your server.

## Related Errors[​](#related-errors "Direct link to Related Errors")

* [API01007](/error-codes/API01007.md) — Device Offline
* [API01002](/error-codes/API01002.md) — Connection Refused