# API01007: Device Offline

## What This Means[​](#what-this-means "Direct link to What This Means")

Your device is not connected to the internet. The POS detected that there's no active network connection.

## Common Causes[​](#common-causes "Direct link to Common Causes")

* **WiFi disconnected** — Your device lost its WiFi connection
* **Ethernet unplugged** — The network cable is disconnected
* **Airplane mode enabled** — All wireless connections are disabled
* **Network adapter disabled** — The network interface is turned off

## How to Fix[​](#how-to-fix "Direct link to How to Fix")

### 1. Check WiFi Connection[​](#1-check-wifi-connection "Direct link to 1. Check WiFi Connection")

* Verify WiFi is enabled on your device
* Ensure you're connected to the correct network
* Check the WiFi signal strength

### 2. Check Physical Connections[​](#2-check-physical-connections "Direct link to 2. Check Physical Connections")

If using ethernet:

* Verify the cable is securely plugged in
* Try a different cable or port
* Check the network switch/router lights

### 3. Disable Airplane Mode[​](#3-disable-airplane-mode "Direct link to 3. Disable Airplane Mode")

Check if airplane mode is accidentally enabled and disable it.

### 4. Restart Network Adapter[​](#4-restart-network-adapter "Direct link to 4. Restart Network Adapter")

**Windows:**

* Open Network Connections
* Right-click your adapter → Disable, then Enable

**macOS:**

* Turn WiFi off and on from the menu bar
* Or: System Preferences → Network → Turn off/on

### 5. Restart Your Device[​](#5-restart-your-device "Direct link to 5. Restart Your Device")

Sometimes a simple restart resolves network detection issues.

## Offline Mode[​](#offline-mode "Direct link to Offline Mode")

While offline, WCPOS can still:

* Browse and search locally cached products
* Browse and search locally cached customers
* Start new orders and add items to the cart
* View previously synced data

**Requires connectivity:**

* Completing/checking out orders
* Creating new customers

When connectivity is restored, the POS will automatically resume normal operations.

## Related Errors[​](#related-errors "Direct link to Related Errors")

* [API01006](/error-codes/API01006.md) — Network Unreachable
* [API01008](/error-codes/API01008.md) — Website Unavailable