# Orders

Pro Feature

The Orders screen requires [WCPOS Pro](/getting-started/pro-license.md).

The Orders screen provides access to your order history directly within the POS. View past orders, reprint receipts, and manage order details without switching to the WooCommerce admin.

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## Interface Overview[​](#interface-overview "Direct link to Interface Overview")

### Search & Filters[​](#search--filters "Direct link to Search & Filters")

At the top of the screen:

* **Search bar** - Find orders by number, customer name, etc.
* **Status filter** - Filter by order status (Completed, Processing, etc.)
* **Customer filter** - Filter by customer
* **Cashier filter** - Filter by who processed the order
* **Store filter** - Filter by store (for multi-store setups)
* **Date Range** - Filter by date

Active filters appear as blue badges that can be removed by clicking the ×.

### Orders Table[​](#orders-table "Direct link to Orders Table")

The main area displays orders with:

* **Status icon** - Visual indicator (✓ completed, 🕐 pending, 🛒 open)
* **Order Number** - Unique order ID
* **Customer** - Customer name (or "Guest")
* **Billing Address** - Customer billing information
* **Note indicator** - Speech bubble when order has notes
* **Date Created** - Relative timestamps ("2 hours ago")
* **Cashier** - Who processed the order
* **Payment Method** - Cash, Card, etc.
* **Total** - Order total amount
* **Actions** - Three-dot menu

### Footer[​](#footer "Direct link to Footer")

* Order count with sync button (). **Long press** for Clear and Refresh option

## Key Features[​](#key-features "Direct link to Key Features")

### Order Lookup[​](#order-lookup "Direct link to Order Lookup")

Quickly find orders using:

* **Order number search**
* **Customer name search**
* **Date range filtering**
* **Status filtering**
* **Cashier filtering**

### Receipt Reprinting[​](#receipt-reprinting "Direct link to Receipt Reprinting")

For any order, you can:

1. Click the three-dot menu
2. Select the receipt option
3. View, print, or email the receipt

### Order Details[​](#order-details "Direct link to Order Details")

Click an order to view:

* Complete line item details
* Customer information
* Payment details
* Order notes
* Meta data

## Display Settings[​](#display-settings "Direct link to Display Settings")

Click the sliders icon () to customise visible columns.

![Orders Settings](/img/orders-page-settings.png)

Orders Display Settings

### Available Columns[​](#available-columns "Direct link to Available Columns")

#### Essential columns[​](#essential-columns "Direct link to Essential columns")

The core columns most stores keep visible — they identify the order and let you act on it.

| Column           | Description               |
| ---------------- | ------------------------- |
| **Status**       | Order status icon         |
| **Order Number** | Unique order ID           |
| **Customer**     | Customer name and details |
| **Total**        | Order total               |
| **Receipt**      | Quick receipt access      |
| **Actions**      | Edit, view, etc.          |

#### Optional columns[​](#optional-columns "Direct link to Optional columns")

Extra detail you can switch on when you need it — addresses, dates, and order metadata.

| Column               | Description                      |
| -------------------- | -------------------------------- |
| **Billing Address**  | Billing information              |
| **Shipping Address** | Shipping information             |
| **Customer Note**    | Notes from customer              |
| **Date Created**     | When order was placed            |
| **Date Modified**    | Last modification                |
| **Date Completed**   | When order completed             |
| **Date Paid**        | When payment received            |
| **Created Via**      | Order source (POS, Online, etc.) |
| **Cashier**          | Who processed the order          |
| **Payment Method**   | Payment type used                |

## Order Actions[​](#order-actions "Direct link to Order Actions")

Click the three-dot menu (⋮) for options:

* **View** - See full order details
* **Edit** - Modify order information
* **Receipt** - View/print/email receipt
* **Sync** - Refresh order from server

### Editing Orders[​](#editing-orders "Direct link to Editing Orders")

Select **Edit** from the three-dot menu to modify an existing order. This reopens the order in the cart, where you can:

* Add or remove line items
* Change quantities or prices
* Update the customer
* Add notes or metadata

After making changes, proceed through checkout again to save the updated order.

### Order Statuses[​](#order-statuses "Direct link to Order Statuses")

POS orders use standard WooCommerce order statuses plus one custom status:

Typical order flow

An order generally progresses **POS - Open → Pending → Processing → Completed**, with **Cancelled** or **Refunded** as end states. Most POS orders skip straight to **Completed** because payment is collected at the point of sale.

| Status         | Description                                                         |
| -------------- | ------------------------------------------------------------------- |
| **POS - Open** | Order saved from the POS but not yet completed (parked/held orders) |
| **Pending**    | Awaiting payment                                                    |
| **Processing** | Payment received, order is being fulfilled                          |
| **Completed**  | Order fulfilled and complete                                        |
| **Cancelled**  | Order was cancelled                                                 |
| **Refunded**   | Order was fully refunded                                            |

Most POS orders go directly to **Completed** since payment is collected at the point of sale. Open orders (saved with the **Save to Server** button in the cart) use the **POS - Open** status and can be reopened later to continue the transaction.

### Refunds[​](#refunds "Direct link to Refunds")

You can issue full or partial refunds directly from the POS — either back to the original payment method (when the gateway supports it) or as cash from the till. Open the three‑dot menu (⋮) on an order and choose **Refund**, or click the **Refund** button in the order view footer.

See [Refunds](/orders/refunds.md) for the full walkthrough, including refund destinations, partial refunds, and how refunds appear on receipts.

## Use Cases[​](#use-cases "Direct link to Use Cases")

#### Customer Service

* Look up past orders to assist with returns or inquiries
* Verify what a customer purchased
* Reprint receipts on request

#### End of Day

* Review all orders for the day
* Filter by cashier to verify individual totals
* Cross-reference with [Reports](/reports/.md) for reconciliation

#### Order Tracking

* Monitor order statuses
* Track which orders are pending vs completed
* Identify orders that need attention

## Related Documentation[​](#related-documentation "Direct link to Related Documentation")

[ReportsSales reports and reconciliation](/reports/.md)

[ReceiptsReceipt customisation](/receipts/at-checkout.md)